Originally Posted by
Katja
Oh, yes, boatloads of times. But there doesn't seem to be any way to institutionalize it.
There are a couple of gate agents in ABQ (my current constant destination) who recognize me and take care of it as soon as they see me, but that's about it.
This makes me so angry! Glad that at least you get SOME help at ABQ, but ridiculous that UA can't do something a wee bit more proactive!