Originally Posted by
baglady
Katja, there is NO way the pilot should have lectured you. That is horrible! Have you contacted anyone at UA about the aisle chair situation?
Oh, yes, boatloads of times. But there doesn't seem to be any way to institutionalize it.
There are a couple of gate agents in ABQ (my current constant destination) who recognize me and take care of it as soon as they see me, but that's about it.