Originally Posted by
koksy
OK thanks. can i book an MFU over the phone? reason i ask is that when the reservation agent tried to check what i was booking, she said that in order to MFU there has to be normal miles seats available and there isnt. So i said that I am looking at it here saying its available. Then I spoke to web support and they said that she would have been looking at a different system... now i'm confused! This is a really good MFU and i'm worried about losing the seats!
I had the same situation last week - ba.com was showing 2 award seats available LAX-LHR in J, so I was straight on the phone to book (Amex 2-4-1). Agent said that there were no seats available, and that even if they showed available on the website I wouldn't be able to book them. As I was on the phone to her, I tried to book them (o/w regular award, would have been a nightmare trying to get them into a 2-4-1 if it had worked
) and lo and behold, she was right. Same message you're getting - 'not possible to confirm your booking'.
Think that the problem is not one of Amex payments, but incorrect award availability showing on ba.com. A different pain, but still a pain.
Sorry.