Originally Posted by
payam81
I don't understand what is the problem here?
FACT: A plane is RTB mid air.
FACT: AC had about one hour to coordinate with GTAA, Immigration, CATSA etc.
FACT: AC and/or GTAA failed to properly respond.
FACT: Passengers faced locked doors.
FACT: GTAA has no comments!
FACT: AC spokesperson
FACT: The GTAA
What I find really funny is how AC is "unsure" about the situation. Surely, an airline of this magnitude and caliber should have a procedure somewhere in an operations manual about a not so unpredictable situation like this! And it's not it happened in a small regional airport! This is the star airport of Canada, YYZ!
As usual, I doubt anyone will take responsibility.
And what if the night staff at the GTAA or Customs was on his way home and either didn't get or didn't take the call to go back in? You make assumptions, but I can think of 20 things that could have gone wrong that were not really anyone's fault. Sometimes it is just not possible to coordinate things. The situation might not have been unpredictable, but something the reaction of people is unpredictable. Perhaps you haven't read here that Customs people seem to be engaged in some kind of work-to-rule program.