I reserved an SUV at DTW, but when I arrived the shuttle, the driver told me that my car was ready on spot 12, which had a minivan, not a SUV.

I asked him why, and told me to go inside and find out. I went to the counter, and the attendant told me that I was being upgraded to a minivan since there were no more SUVs available. I told him that I didn't want a minivan, I wanted an SUV, or something with all-wheel drive. The reason I rented an SUV is due to the weather in Detroit.

He told me I could upgrade for $56 a day to a Durango. I said that I was given a Durango the past week. He said that it didn't matter, there are no other cars available, and the only way was to pay for an upgrade.

So I asked him if there were other cars available, he said no, everything will be an upgrade. At this point I started to get mad, seems that his only interest was to sell me an upgrade, as I asked him if I could downgrade and take a fullsize car and said that those were not available. I was ready to walk out the door and go to another rental company, so I asked to talk to the manager. Which he came in, and told me that they had a Cherokee just pulled in, and that I would get that car ASAP.


It's very disappointing that this time this location was only interested in selling me an outrageous upgrade.

I had good experience with them before, it's very disappointing what happened. I have 9 more months in this project, and I think I am moving to Budget instead