Originally Posted by
Gnopps
It is an interesting topic to bring up. I don't see why EBS can't have their phone priority anymore. When I called SAS as an EBS I would usually get an agent as soon as I had typed in my number, and it is a pity to see this nice perk reduced to EBG only now. Perhaps they could also introduce queue priority at the ticket offices?
I think they should give EBGs their own number - typically the option to enter your EBG number doesn´t come up even if the waiting time is above acceptable.
I admit that the service is fine once you get the option to enter the number, you always get an agent immediately.