FlyerTalk Forums - View Single Post - How often does Marriott follow your profile preferences?
Old Feb 20, 2007 | 4:12 pm
  #25  
Big Mo
 
Join Date: Sep 2005
Location: ORD/MDW
Programs: MR Gold, DCL Silver, RSSC Silver
Posts: 775
We had a weekend stay at the KC CC Plaza property about 6 months ago and had a similar experience. Weekend staff was generaly clueless but extremely pleasant. Preferences and most of the extras explicitly included in the reservation were not provided until after I reminded the staff, but they immediately complied.

The corner rooms are huge, and the restaurant and room service staff were wonderful.
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