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Old Mar 19, 2002 | 11:14 am
  #14  
thezipper
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Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PhilT:
[B]I always explain to people who try the "fax not received" excuse that I know they received it because their fax machine told my fax machine that was the case./B]</font>
This is one of the MAJOR peaves I have with NWA. They never respond in any way to let you know they got your Fax or letter. I've had CSR's tell me "oh the reply is on it's way" and call back weeks later to find out why I havn't received it and hear them say "What fax/letter"
There is no excuse for this, especially with their top elite members.
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