FlyerTalk Forums - View Single Post - How often does Marriott follow your profile preferences?
Old Feb 20, 2007 | 11:33 am
  #24  
cyberdad
 
Join Date: Aug 2005
Location: ORD, MKE, MDW
Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,
Posts: 1,844
Just a quickie update....

Spent the weekend at the Kansas City Country Club Plaza FS Marriott. My two prefs....fridge and extra pillows were ignored, as usual.

I did, however, get upgraded to a very spacious larger room. They also comped our Sunday breakfasts (as a plat guest) since the CL was closed. I didn't have to ask. Very good buffet. Also, I did get my pillows when I called to the front desk. (Mrs. Cyberdad occasionally has asthma, and its helpful for her to sleep with her head elevated).

For the record, a nice stay at what I would consider to be a slightly above average property. The free shuttle to/from nearby locations in the plaza was easy to use, prompt, friendly, and a very nice touch!
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