OK, I'm in the middle of this right now. And I don't necessarily agree with the way NW is handling it.

I don't get paper statements in the mail anymore... I get email statements from DL. I faxed this in to NW on 2/28. They sent me a note saying it had to be a real paper copy. I replied, saying that I don't GET real paper copies. A WEEK LATER (yesterday), I get a note saying, oh, we've forwarded your request to so and so and it will be 2-3 weeks to hear something back. WHAT?! I've called 44PERKS so many times and told them that NW is missing out on full Y fares every week that I am not elite. They said they could do nothing, and that I might get a letter in the mail saying that they need more info.

A letter in the mail?! Don't you people understand that I'm a top level elite at DL? In other words, I'M NEVER HOME! I don't get my mail but once every two weeks! What are they thinking? What about email? What about a phone call? Seems to be easier to me...

The longer NW drags it's feet on this the more money DL gets and not NW.

*sigh*