I have just joined NW WP as YXU has good NW feeder service, and at least one of the cities that I visit regularly has good connections (and AC cancelled them last fall).

I submitted an email through the web site asking to be comped based on my last year's travel (and the promise to submit supporting documentation).

Does WP have a good track record responding to these emails?

Is there a fax number to which I could submit this request?

(My intial read of the this board and the WP web site seems to show that the program is pretty good, notwithstanding the membership fee for lounge access)

(My first flight is YWU-DTW-FWA next week, I'm looking forward to seeing how the experience will be)