Originally Posted by
Klm is Dead - Long Live KLM
What do the other airlines do so well to make the whole experience so much better, special or memorable and how could AF better them?
To name just a few:
* a dedicated and more personalized check in experience ;
* expedited process of immigration and security checks, possibly assisted by dedicated ground staff ;
* dedicated First Class lounges offering an upgraded product compared to the Business Class lounges, with expanded F&B options, private rooms, shower and spa offerings etc ;
* personalized and individual boarding process, direct to the aircraft, especially for remote stands ;
* expanded and on demand meal services, no shortcuts for late evening departures. First passengers should at all times be able to have a full meal or opt for a reduced service ;
* an overall expanded variety of meal options with a choice of at least 4 main courses and room for improvisation so as to accommodate special requests ;
* expanded IFE options (this remark also goes for the current AF business product though) ;
* upon arrival the same kind of personal assistance for such issues as immigration and connections ;
* dedicated First lounges for those outstations where F service is offered ;