Originally Posted by
Canadian
...At the boarding gate, pre board was started and I presented the agent with our passes, and was told we could not board the plane cuz we were the wrong colour!
Now remember that Both my wife and I were in J class, Platinum Members of ONE WORLD, and traveling with an infant. My wife is Asian and clearly this was a Racist statement....
Can I get some advice from my fellow frequent fliers.
LAN is quite famous for not doing preboard for anyone, probably all the regular LAN flyers on FT have also experienced this, and managed not to get detained by the police in the process. My advice would be to take it in stride as a travel experience, and expect that airlines around the world are different, and service is often inconsistent with airline policy.