I am a Platinum Member of AA and receintly experianced a horible situation with LAN while in Buenos Aires.

My wife and I along with my 1 Yr old Daughter were traveling from EZE to SCL then to BOG on LAN J CLASS (even though the J Class on Lan is like economy Deluxe!).

At the boarding gate, pre board was started and I presented the agent with our passes, and was told we could not board the plane cuz we were the wrong colour!

Now remember that Both my wife and I were in J class, Platinum Members of ONE WORLD, and traveling with an infant. My wife is Asian and clearly this was a Racist statement.

When I told the agent that she needed to do her job and stop this nonsence along with reminding her our status, J class tickets and infant she still refused to allow us to board (repeating this racist statement for a second time) and called the police to have me removed from the boarding area.

Were were then put on a TACA flight to Bogota with horrible service.

Can I get some advice from my fellow frequent fliers.