I have had three conversations with Central baggage regarding my lost bag. Let me tell you what I know and maybe it will help.

During my first conversation, the agent was surprised to see JFK baggage services did not initiate a claim. All the agent did was add a note to my reservation report to have the bag delivered. Company protocol is not being followed at all.

Last night, another Central Baggage rep told me there were 25,000 bags in JFK waiting to be claimed. He told me my bag arrived Friday morning at 11 am in JFK, but was not set up for delivery. However, he told me there was no need to go down to JFK as it should be out to my house by Saturday night.

I was still unsure whether or not to take the 40 minute trip down to JFK. This morning, I spoke to Central Baggage again and the rep strongly recommended I pick it up myself as he said it would take them up to 5 days to set it up for delivery.

I have been unable to reach JFK baggage directly, which is upsetting. They are not accepting e-mail messages and both phone numbers do not go through.

I'm still deciding whether or not to go to the airport. I'm imagining an incredibly chaotic scene given that cancellations are continuing into tomorrow. The beginning of President's week is always a busy travel day anyway with flights booked full since last November, so I am probably leaning toward not heading down there as there is nothing that critically important in my bag.

The JetBlue mess has been one of the top stories on all the local newscasts in NYC. I await a very, very sincere and generous apology. My bag, checked in for a flight that is supposed to be in the air for 36 minutes, is not with me not due to weather but due to poor management, which even a pilot on this board acknowledged, as did the CEO in media interviews.