Originally Posted by cj001f

It wasn't so much the delays themselves (though those were irksome), it was miserable communication, the holding everyone around for an extra 30 minutes until the stroke of 5 even though they knew the plane wasn't going to arrive, then the 45 minute pitched battle to receive any information from the Sahara staff and any sort of compensation (which ended up being a cab to town and night at the Mumtaz).

In short, S2 was acting like something from the old customer hostile India. Based on a fairly large survey at Gulmarg, Kingfisher and Deccan were the best on time, Kingfisher tops on service, Jet decent, and Sahara the worst.