Not sure what Enterprise rental had to do with the brake incident of your own car but that is OK.
My gripe with Enterprise (though they are not the only ones) is their often severe pressure tactics to accept their CDW. If you have MN personal liability insurance (yes, liability), that insurance company is legally responsible to also cover CDW for rentals. Such is the law here, which I didn't know until 2 years ago when I rented at a local Enterprise office. They asked me if I wanted CDW for the weekend (cost was more per day than the base rental price). I said no. They asked if I knew that the previous 5 customers who said AmEx covered them resulted in AmEx not paying. I said that didn't matter. They said I would need to deal with AmEx and all the paperwork if I had a claim. I said I know, I have done that before. Then they finally showed me the rental contract and asked me to initial the bottom, where in bold letters it stated that if you have MN personal auto liability insurance you are covered for CDW and might not need it from Enterprise.
If that is not almost fraud, I dont' know what is. Well, of course AmEx didn't pay the last five claims - the renters' personal auto insurance companies did.
I am adament about people READING the rental contracts before they start initialing and signing all over the place. I know SO many people who initial "accept" for CDW and other stuff even though they tell the rental agent they want to decline it. But if they don't read what they sign, it is as much their own fault as the unscrupulous rental agent's fault.
my experience is that one must scan the contract for anything that pops out but basically, Visa and or my own insurance would cover everything. I just wondered if anyone had any probs.
My good thoughts on ENT were that in the wake of my problem, the service was outstanding.
I edited some of what took place... I had stopped at a different location of their car rentals in my area on the highway... that office had nothing avaiable but the manager eagerly helped me out by (A) taking the time to hear my plight, (B) showing me exactly how to get to the other office (about 1 mile or so away but on some backroads and off the path in the city (Enterprise has a local and highway location here) and (C) she called ahead to the person who helped me out, who was then standing by with a smile to give me quick access to the vehicle. It was this that makes me happy--and they totally understood but did not take negative advantage of my situation!
AAA will help by towing my defunct car later but now I can go skiing knowing I am taken care of. I think my own insurance should be ok on this car, as well as my use of the NW VISA.
MM
have a great weekend!
http://www.stowe.com
they got like 4 feet in one storm!!! in the EAST! WOO HOO!
(that's where I'm going, and why all the excitement!)