FlyerTalk Forums - View Single Post - 2 houers in waiting line ! Is that normal ?

Feb 16, 2007 | 12:09 pm

#1

bertheike

Join Date: Sep 2002

Location: Germany / Thailand

Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $

Posts: 3,103

2 houers in waiting line ! Is that normal ?

trying to make a booking on IBERIA, now again I had 2 clueless agents.
No Sir, there is no seat available.
I told that there are 3 seats in U class, and she only can't see them, because IB uses AMADEUS and CX ( I think it is ABACUS ). Needed 3 calls to find one agent who was able to book it.
Proofing everything in www.checkmytrip.com then I found , the outbound on that day goes via a transfer city, but the day later is a nonstop. Again proof of availability , 3 seats available, and again the same story, sorry there is no seat available. Now I asked for a supervisor. She not want to connect me. hang up and try again beeing more than 2 houers in a wait loop.

Is it only me having this problems. I had the same 3 more times always with flightbookings on AA, where they also not see award availability in first class !

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