I can tell you for one, I totally want to take advantage of a system of obtuse policy-ridden top heavy business that often makes me suffer more than making me feel pleased with what I spent on its products. Oh, sure, some could sit there and try to argue that it's cuz of cats like me that they HAVE problems to begin with, but I do not subscribe to this belief at all.
no, the airlines do a crappy job at nearly everything except one thing:
Flying itself is a pretty decent thing. That, the pilot is mostly trained for--even if he's drunk.
Nearly everything else surrounding the actual FLIGHT part of travel is littered with problems and issues and that's just got to change. If it does not, I will probably keep on keeping on, and continue to find a way to try and beat the system. I don't act this way, actually, in ANY other thing I do in life!! Just airline crap, cuz they stink at CS and a host of other things.
OK, so if they stop giving miles out or something, maybe that will stop me from finding loopholes that reap some of the benefits of programs, but on the other hand, maybe I will also travel less too, and then they lose another customer to the automobile.
I dunno. If your car stops working for you, you bike or walk or change the appointment you had to a better time closer to home.