Originally Posted by ulev

BTW, I had my first pick up in FRA today. Arrived 2,5 hours late from EWR, so my connecting flight to SZG was gone. They had rebooked me to MUC and a voucher ready for the train or a rental car from MUC to SZG. Thy drove me to the MUC gate and I was in and out of FRA in less than 30 minutes. Everything was handled quite impressively, except that of course my luggage didn't arrive with me in MUC.