Are you kidding? I think NWA's web site is one of the easiest to use and offers a ton of information. Compared to AA or United's site I think its much better. They do send you an email of your itinerary with all the details when you book a flight. I normally just print that. You can also click on reservations then "my info" and choose the trip you want to print it out. I guess I'm just used to it but I really like the site.