Originally Posted by nmenaker

Yes, this was posted a few months back, and when my QC1 headband broke, I thought I would try for it. I called in to Bose and said, my headband broke, can I get a replacement? They said, maybe, depended on stock. I then inquired about the 99$ exchange program, for a pair of QC2's, and the rep said, there was NO exchange program. I went on to question it, and said I had heard some people had received such a tradeup, when their items where broken. Nope,

so, I got a new headband for now, for 7.00$ shipping. I may try again later.