Has anyone had success with submitting a claim to AZ for delayed/lost baggage? As I mentioned a while ago, on my MXP-YYZ return, my bag was lost and did not reach me for about 10 days. I purchased some things I needed after the 4th or 5th day. Once I got my bag back I sent a letter with the baggage receipts, claim form, and receipts for what I purchased.

Three weeks ago I called and the lady I spoke to knew about my claim but said they wouldn't get to it for another week or two. I called again today and was told they could not help me and gave me the generic customer service number (which goes to an answering machine). It's going on six weeks now and I have not heard a thing... Any ideas?