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Thread: Milton and co. need to learn from Captain Currie (sp?)
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Old Feb 12, 2007 | 8:16 am
  #10  
mudd_stuffin
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15 Years on Site
 
Join Date: Jul 2006
Location: YYZ
Programs: AC *P
Posts: 1,812
Originally Posted by tcook052
Welcome to the wonderful world of customer service.

I would suggest you and every Canadian consumer experiences the same sort of interaction daily though you probably don't think of it as being the same as this spiel by an FA; at the grocery/convenience/department store or bank when the clerk/teller thanks you for your business and wishes you a nice day you feel better hearing a sincere version versus a flat, monotone jumble of words repeated hundreds of times a day because it company policy. It's simple customer service and if it can't be done right shouldn't be done at all, IMHO.

I agree with this. The situation in my case is quite different from the blurb we always hear upon landing at an airport when an FA says "Welcome to XXX.... On behalf of AC and our *A partners, thank you for flying with us today." - which does nothing for me.
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