Originally Posted by
MileHighLawyer
Has anyone ever seen this before?
Only just about everyone who has ever MFU'd - it is a very, very common and oft-talked about problem here...
Try the automatic retro-claim online. If that doesn't fix it, e-mail CS the details and persist. If that doesn't fix it, PM Lyndsay the details and she can fix it if she is around/has time...