Originally Posted by
adrianjc32
Cyba is right and yes at the moment Golds still get First checkin. It sounds like the agent was rude and made a simple situation a problem for no good reason. Did you get his name or complain to a manager?
yep, always nice to make a note of the agents name, and make it clear that you are doing so (sometimes writing it down in a notepad). then their abrupt attitude tends to hange for the better...