I had booked a couple of these tickets (via Orbitz) for travel during Nov/2006. Due to work schedules, I could not make it. I called Orbitz a couple months ago to cancel my tickets --- but Orbitz said that the tickets are not refundable (which is not my understanding). I called them today -- they said, the fare-rules are not available anymore & hence they don't even know if the tickets are refundable or not. I have not made any changes to the original ticket.

I did read some of the previous postings about refunds, but didn't find a clear way to initiate the refund process. How should I go about initiating a refund? Should I talk to Nicolo directly?

Thanks.