<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ORD Finn:
Do I have to specifically ask for an upgrade at the check-in? I was not asked if wanted one by the agents -- I thought they were supposed to be automatic if available. My ticket was an E-ticket booked at nwa.com. I tried to use the web check-in within its timeframe several times, but it always said something like "Unable to process your request. Please contact NW check-in staff at the airport for assistance." No problem with the check-in at the counter though, so I have no idea what the problem was.</font>
I've had the internet/self check in not work on a few flights...usually that means either: 1) your a security selectee or 2) something is out of sync in your record
As to the Upgrade...I always ask for it...cause too often if I'm dealing with a human they don't ask and I don't get it if EUA didnt automatically do it for me...but thankfully on NWA the majority of the time EUA does it unlike CO's EUA.....side question, has anyone else noticed NWA saying call CO if the EUA didn't catch you but a seat is open-finally on my 3rd call to NWA they manually processed it but calling CO for an EUA regardless of who's equipment it is is just a joke...I might as well call Saddam and ask him to process it