<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by IndustrialPatent:
ORD Finn,
My apologies… I edited out my earlier post. I was unable, and I’m still unable, to find any flight into DTW that was delayed by three hours. NW1236, which is scheduled to arrive from ORD at 8:17AM, shows an ontime arrival every day this week…
I just can’t imagine NW, or any other carrier – including Crapinental – forcing a passenger to endure a 12-hour delay… even on the cheapest tickets, NW is required to endorse your ticket to another carrier. </font>
When a delay is a result of weather, alot of the "requirements" go out the window...
No excuse for the poor attitude or service you received...I'm sure it was a tough day for all of those working at DTW and MSP (if I am remembering correctly, this was probably last week when both MSP and DTW had fog (mainly MSP)) but if they can't handle the pressure of the cancellations, delays and the repeated questions, get out of the business...there are too many excellent employees being put to the streets in the next couple of weeks to have these types still hanging around...they had a chance to possibly make a difference to a new customer, a much needed one, but instead they sent him packing to a competitor -- I'm sorry this was your first experience with NW and even though I see things from the other side of the counter and don't necessarily agree with every decision made (including the recent 12% pulldown - but that'll be a wait-and-see and another thread) all-in-all I think NW does a pretty good job as an airline.