Originally Posted by Canadair

HELP PLEASE! I am so frustrated! I just spent 125 minutes and 15 seconds on the phone with Aeroplan. I found a routing with availability, and after asking them right at the get go whether it was legal, the agent said yes.

I was trying to go, ultimately, YYZ-BKK (open jaw), HKT-HKG (stopover) HKG-YYZ. I found availability on the following routing:



Feb 17 YYZ-EWR-SIN-BKK arrive Feb 19 (the EWR-SIN was the Singapore Airlines direct flight, which I would prefer to take)

Feb 28 HKT-BKK-SIN-HKG

Mar 4 HKG-SIN-PEK-YYZ arrive March 5 at 15:10 (need to be back in YYZ before 17:00)


After telling me it was available and cancelling my EXISTING booking, he came back and said that it was not a legal routing. It then took another hour to rebook my old routing...argh!

I guess my question is, can anybody speculate on what makes that routing illegal? I mean, it could be many things...I guess HKG-SIN-PEK-YYZ might be the culprit. I'm willing to ditch the open jaw and the HKT-BKK section, if that's the reason. I need to change my itinerary, but I would like to know whether or not a particular routing is legal BEFORE waiting for so long!

Thanks in advance,
Canadair