Originally Posted by
Pizzaman
I would say there are lots of people who aren't savvy enough to follow your direction ... What about the retiree who has 15K in miles and always remembered it being 25K for a ticket, until someone told her they have these new lower mileage awards?
Of course, there are bound to be some people who will get caught out. But how many of them are there? You "would say" - ie, you're guessing. I'll happily admit to not having a clue.
But I tell you one thing: the airline knows. And it will have thought through all of this before doing what it's doing. We are in no position to second guess it. It will probably have a pretty good handle on just how much damage this might do.
And weighed it up against the benefits of doing so:-
Originally Posted by
Pizzaman
But, as Counsellor and Eastbay1K said, how much more $$ does it cost for the miniscule amount of space on a server to keep their record (assuming my original theory that some unclaimed funds charges may mitigate their potential reduction in liability by eliminating the points.)
It's not server space. It's getting the miles off the balance sheet. How crucial is that? Given where UA is, I think we all know the answer.