Originally Posted by
Bondiboy
The Diamond desk exists to help Diamond members with their reservations and membership issues (awards, points, promotions, etc.). In my view it is a complete misuse of the DD to complain about showers and an alarm clock.
If you are not happy with any aspects of your stay then complain locally (Housekeeping to Assist Manager to General Manager, etc). If you are still not happy and if you still want to stay at the offending property, then take it up with Hilton Customer Care.
I agree and disagree. I have complained to the front desk and gotten no response. After my stay I have complained to gold customer care which got me in touch with the general manager. They did what the front desk should have done, however sometimes it takes that extra email. The shower and lighting are key but perhaps just start bringing your own alarm clock or switch to a different hotel when in this location.