Originally Posted by
wonderbret
this just in....
Marriott has sent out a notice that associates are to ID guests for ALL negotiated contract rates. That means ALL of the rates that are on your wonderful list should be ID'd now. Whether or not the front desk associate actually asks for it is another deal, but be prepared to be asked.
As for contractors (like yourself keeton), unless you show work papers with some sort of letterhead or a company ID badge or card, its likely you will run into some trouble.
Just for giggles: A Platinum Premier walks in to your property with his wife and kids and wearing a logo shirt from, say, a tech company. He is booked with a GOV rate. How are you going to handle it? Ask for ID (yes/no)? If yes, and ID cannot be produced, do you charge the guest the rack rate on check in or change the rate after the fact? If the guest balks, do you just ask or allow them to leave, or do you try to save the business?
While I understand Marriott wanting to protect themselves from fraudulent use of corporate codes (hint: fix the website), what extent are they willing to risk pi$$ing off the good customers to protect themselves from the bad? When I worked for a retail concern, this was a very fine line you had to manage.