I'm a Diamond member.

I have been staying the same Doubletree for the last few weeks.

My first bad experience with this particular hotel was one week when I was checking in, the room was not made. No biggie, I ask for another room and I switched.

The week right after that, I check in. In the morning I realize that the lights in the bathroom are not working. On my way out I ask the front desk to fix this.

When I come back to my room The lights are still not working. I called the Diamond line to get this fixed, and they conference me with the front desk and then they send someone to fix the lights. I ask that if there are no lights, how was the bathroom cleaned. I get no answer.

The next morning I get an e-mail from the Hotel manager apologizing and asking what can be done to fix this. I said that I was not expecting anything, except that if I ask for something to be fix that they should fix it.

This week I check into my room, and the first thing I notice is that the remote control has tape on the back side, instead of a real cover. Again no big deal, I just go down to the reception and ask them to change the remote. They did.

Then in the morning the alarm clock doesn't ring. Why the clock was 12 ahead. I go in to take a shower and the shower is broken.

I go to the front desk again asking for this to be fixed. I also send an e-mail to the hotel manager and copy [email protected]

The hotel manager replied that everything is going to be fixed and that the president of operations was going to fix everything personally.

I go back to my room at night and the shower is fixed, but the alarm clock is not.

I call the Diamond line and ask for some help. They call the hotel and after I said that I'm getting very bad service in this property they say that maintenance issues can happen. I said that I not angry because a light bulb got burned, but I am angry because when I asked for that to be fixed nothing happened. They basically said though.

The maintenance person shows up and says that the clock is on time but that he was going to check the clocks in some other rooms to verify it is right. He come back and put in a new clock. In the morning the new clock is on time, and the old clock shows PM. So I can tell for sure that nothing was done to the clock when I asked.

In the morning I drop the clock at the front desk and showed then that it still had the wrong time.

In the morning I sent another note to both the hotel manager and [email protected]

No answer so far.

What should I expect now?