If they know how to complain its only because they have had to do it so much when things werent right.
As for the suggestions, the only problem with my feedback is that I can only fix or attempt to fix these problems at MY RESORT. There is definatly nothing I can do with Marriott worldwide. One thing I am noticing however is that the internet issue is a REALLY BIG ONE. Most resorts outsource their ISP and its tech support. I have noticed that those ISP customer care lines are horrible. Last night I got a call from Wayport (my ISP) who told me half my resort probably wont have internet for at least 2 hours. I flipped (we have 12 top 50 members in house) and they ended up fixing it in about an hour. I'm still working on it though....I promise you that.