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Old Feb 7, 2007 | 12:55 pm
  #11  
KevAZ
 
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
Originally Posted by USAflyer
I'm not sure that would work. The do-not-call lists generally apply to calls for marketing purposes only, and these calls are not to sell you anything.
That's correct. However there are ways to sue for harassment, though I doubt that this would qualify. I hate to admit it, but back in '94 a woman in CVG nailed us for 10 calls in the middle of the night every night. It took her a few days to get the phone company to track it back to one of our IVRs' fax. As soon as I heard what happened, we put a permanent logic change in to limit tries to three times within 5 minutes and never fax out after 10:00PM EST. It was a small pain for the business, but a huge legal protection. Also, I do place myself in other people's shoes and I would have gone ballistic if I were on the receiving end of those calls!
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