A slightly different twist. Got booked in World business on an upgrade with miles by the CO Gold Elite desk 2 days ago. Lax-bKK round trip in july flights 1 and 2.the stated fare was 1365 dollars.
When I called back yesterday to purchase and get the mles deducted the agent said she "had to" re-price it as the first agent had made a mistake. Only y, b, and m fares are eligible for upgrade. Well, it was their mistake , arent they obligated to honor their commitment. this may belong on Continentals board. i am infuriated with the gold Elite desk on Continental. She said that northwest would not have allowed me to board in first class with that ticket. sounds like hogwash. The new fare was 2000 dollars. I canceled the res - and made other arrangements .their loss, I guess.