Rereading post #68 and post #78 I
still don't understand what the customer service agent did or why. Did he credit Flight Points for flights not yet flown, or did he convert Flight Points to redeemable Thank You Points before you matched them with Purchase Points, or both, or something else

?
no...what I did was try to get the points one statement early... since the flights were in January, they would have posted to my acct till March...but they will post to my acct in Feb even if the purchase points are not there since my "Lifetime" purchase points exceed the lifetime flight points.....
now...the next question is "what are lifetime points"...these are your points you have accumulated in your entire history...which you can use to credit flight points early as long as you are a "Great deadbeat client".....