FlyerTalk Forums - View Single Post - What should I expect after this CY experience?
Old Feb 6, 2007 | 1:58 pm
  #2  
PitHokie
15 Years on Site
 
Join Date: May 2006
Location: PIT
Programs: Marriott Lifetime Titanium, Hilton Gold, Delta Silver, AmEx MR
Posts: 94
Frankly, I think you are asking a little much. The rate snafu could have been an honest mistake - one employee not informing another one properly.

The heat issue and booked-room issue plus the wrong rate are 3 separate issues. I think you are lucky that they even considered changing the rate since you are changing the rules of the game mid-stream.

I would have offered to pay $79 for the room, and requested the hotel do something to make up for the other two issues, which might have included extra points AND free meals at most - not a free night + extras.

A few weeks ago I walked into a pre-assigned room and the hotel (a CY) gave me 5,000 bonus points automatically for the trouble.
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