OK, so I'm Marriott Gold. Wife and I stayed the weekend at her family's in Jersey. The usual CY.

Checked in Saturday, staying until Monday. Not a problem. Sunday night we decide to stay an extra day until Tuesday and hit the car show Monday night. Problem is, we booked a weekend at $70/night AAA rate, the weekday rate on a new res is $149.

So I ask front desk on Sunday night if we can extend our stay at the same rate - they say check back in the AM. So Monday morning we're packed up to go, I stop by the front desk. Very nice lady there says "sure, we can do that" and re-swipes my key.

We show up Monday night, my key doesn't work. I go down to the front desk and tell them, they re-code it for me, no questions asked. Next thing I know, wife and I are back up to the room, enter, and scare the bejesus out of some guy who's apparently been given the room. We, also quite startles, aplogize profusely to the dude and head back down.

Different guy at the counter now. He re-assigns us a different room.

We go up there. An hour later (it's around 1 am now) it's clear the heat doesn't work. Back to guy who gives us room #3.

To add insult to injury, this morning the bill shows up under our door...the rate? $149.

I go down this morning and speak to the asst. manager. I tell her exactly what happens, state that I have no intention of paying for this third night given what transpired. I also ask her to comp us a breakfast...and she refuses.

Am I wrong to expect that after an experience like this, that the room should be free and a couple of breakfasts are in order? Should I escalate this or leave it alone?