FlyerTalk Forums - View Single Post - Support Desk and Website for EU-claims
View Single Post
Old Feb 6, 2007, 8:36 am
  #15  
Klm is Dead - Long Live KLM
 
Join Date: Jun 2005
Posts: 8,527
Originally Posted by frankvb
Actually what you are saying is that at the moment the air fares are too low to allow the EU compensation to take place. If that is the case, I see no other option than for the airlines to increase the fares in order to cover that. Nothing wrong with that as far as I can tell.
Another novel idea: the airlines could actually improve the reliability of their operations so that they not only avoid paying compensation but also avoid pissing off their customers by weasling out of their contractual commitments.
The airline who doesn't screw up gets to keep ther customers and keep them happy. The airline that does screw up pays fines in the short term and a loss of market position in the longer term as their costs increase, profits decrease and their customers become less loyal.

Perhaps that might be the reason the EU implemented the measure in the first place? Anyone or anything who can give teeth to the very little pro-consumer legislation we enjoy in Europe is welcome in my book.
Klm is Dead - Long Live KLM is offline