Originally Posted by
jimrpa
My big issue is that it's always the same grievances over and over again - "PMUs", "SMS sucks", "SkyTeam is awful", etc. On the other hand, I do understand their frustration and can see why they hope that repetition reinforces their message.
SMS isn't awful; it's just not a leader despite what I perceive as some improvements there. I'd just like to see DL have something that puts them in the lead ... or at least close the gap with other US airlines when it comes to what kind of service the airline's customers get when at the highest published top-tier status call in.
Last edited by GUWonder; Feb 6, 2007 at 8:44 am