Originally Posted by
spgaston
What I don't understand is why someone who is so dissatisfied with the service of anything (airlines, bakeries, hair salon) would continue to patronize a company that they don't like, opting instead to complain endlessly about it.
In fairness to them, I think if you do a search on the "usual suspects" names here, you'll see that they've kindly explained their motivations many times before.
My big issue is that it's always the same grievances over and over again - "PMUs", "SMS sucks", "SkyTeam is awful", etc. On the other hand, I do understand their frustration and can see why they hope that repetition reinforces their message.