But it is primarily just this one route HKG-LHR that has a problem with F service. Sometimes a trans-pacific flight will have shoddy service (maybe 5% chance) ... it is a bit like the YVR base, that too had teething problems but now the YVR based crews are some of the best around. So there is hope that as staff gain experience and learn to work more effectively and efficiently the service will improve. BTW the shoddy CX service is about the same as the average QF service (and I say this as someone who loves QF dearly). Rather funny to be considering QF as a way to improve cabin service (QF staff are highly variable, often cheeky and entertaining but not as reliable as on BA or CX).