Do NOT stay at Burlingame, CA (SFO). This is a dated hotel with aging rooms. During the few times I reluctantly stayed in that property, I was not given the bed/room type I booked, let alone an upgrade. I was given a smoking room and the front desk told me they were sold out, so I couldn't get another non-smoking room. I refused to believe a hotel of that size doesn't have a few extra rooms even when they are sold-out. This hotel also rarely post bonus points automatically. None of my G# and Web Check In points posted, even they are on the reservation and I reminded the check-out clerk. I had to call GP customer service and go through that hassle every time. The front desk clerk are also clueless about Hyatt's policies, often referring to their manager when you have a very trivial request, such as post the bonus points. The managers almost never call the guest back and never initiate contact unless the customer initiates contact first.

I haven't had the chance to stay at F. W. location, but Stockton and Embarcadero are much much better during a couple of my leisure stays, except the $50+/night parking.