<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by KGruendel:
Update:
I just received the nicest message from NW in response to my complaint. It was a personalized message (not a canned response)
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They also offered a significant number of bonus miles.</font>
Toldja they would give you bonus miles.
I've been
very impressed with how fast Customer Service responds to the comment letters I've sent in. Both via e-mail or paper, they always follow up.
Now only if problems within the plane were jumped on & fixed as fast as the letters...