It's hard to say, I guess. I've called them recently a few times and have had both great people and the harried "to the point" types. I talked to this one nice lady up in Hibbing and we chewed the fat about northern Minnesota for a while. She even invited me to visit their service center up there next time I'm nearby. Contrarily, I talked to this one guy who was quick, brusque, and wasn't pleasant to talk to. They were vastly different experiences.
I do get greeted by name, for what that's worth. Maybe it's just luck of the draw.