Remember when AA's pilots were staging a work slowdown a few years ago? I was flying out of MIA-LGA and a 5 PM departure left at 4 AM. The gate agent made up one story after another as to the cause of the delay. We were boarded twice, had crews switched on us as they were over their time limit, and never once would AA admit that the delay was caused by a pilot's slowdown. They gave us one excuse after another and the senior AA official that was present fled from the crowd as he couldn't take the heat. The police were called to the gate as there was almost a riot and one of the passengers shot a video of the entire episode.

This was an excellent example of lying by an airline where the simple truth should have been given to us. There was a radio advertisement by a clothing store in NYC many years ago that said "an educated consumer is our best customer". Perhaps the airlines should follow this example? It would solve many problems.

[This message has been edited by Rssrsvp (edited 01-22-2002).]