If you really flew a lot, and I mean a lot, you would understand that the problem is not how often you are lied to, but the fact that top management incourages making up wrong answers to make the airlines look good. Not all agents or employees lie, but some sure do and management pays this problem lip service. The wors is ASA and the brown paper bag.

"Excuse me please, do you know when we will boarding?"
"Yes, one moment, let me pull a the answer out of the brown paper bag...... Sorry, the bag is empty, guess we are cancelled!"

On a UA flight I heard the pilot fighting with deicing, they were backed up and oould not get us done for 20 minutes. Pilot tells them we are ready to go but for them. Then he tells people on flight we are delayed due to paper work, when in fact it was deicing.

What happened to the days when this FF board was about backing up the FFs and not the airlines? Remeber "Save Sky Miles"?, now you want "Save Frank Larenzo"?

[This message has been edited by JRF (edited 01-22-2002).]