My last UAL flight was when my daughter was just 3. Sadly, the UAL reservations agent had not booked us any seats - just e-ticket reservations, (this was about 5 ys ago). When we showed up for our return home the desk agent was shoving our BP's in the envelope when I spied that they were all in different rows. "Hey, those are all spread out, we have a kid here, we need the seats together" - "Oh no, you're together" (true only for the first leg) was the ticket agent's reply as he'd just pushed the scattered BPs for the second leg under the fold on the ticket jacket. I pulled them out and we basically had an aisle and 2 middles (all different rows) for the 3 of us, including a 3 Y/O. When I pulled them out and exposed the LIE, he said there was nothing he could do, we'd just have to make arrangements on the plane in ORD. (note that if this had been TRUE, it would have been different)

Long story short (too late for that I guess) - we went out to the boarding gate, where not much was going on, and showed our second leg BP's to the agent there, who immediately fixed it so that we had at least 2 together.

So, the gate agent lied, to my face, at least twice. First, in telling me that our seats were together (like it wasn't plainly in print there) and then, that there was nothing he could do about it. He plainly didn't want to work with us.

I have returned the favor, by managing to avoid UAL for the ensuing 5 years, and my streak is still going. Travel on AA, TW, JI, US, yes, UA, NO.



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UAL free since the last millennium - and planning to stay that way!